It was born of a feeling for the land that opened the doors for us

 

It was born of a feeling for the land that opened the doors for us.

Saudade born in 2018 with a dream... Bring Portuguese feeling all over the world.

We are a team of Venezuelans that fate for several reasons has led us to live in Portugal for more than 17 years. From that moment we fell in love with history, customs, landscapes and its people.

We, who come from other distant lands leaving everything behind, feel firsthand the meaning of "saudade" (longing), presented us with this unique word and we marvel at its beauty.

Saudade expresses a deep feeling of affection and affection for what is far away and, at the same time, melancholy in the absence of pleasant experiences already lived.

Saudade is the desire to resolve the distance. A unique word that has no translation,and one that hasno other similar word that can express so much feeling in one.

Today, we want to carry in and out of borders the love we felt for the country that welcomed us, sheltered us and has given us so much, and at the same time, pride because now we too are Portuguese.

Saudade ... A feeling.

a feeling...

Returns and Refunds

 

To ensure your experience and total satisfaction with your purchase, we offer a simple return service.

From the moment of delivery of the order, you have 14 days to test the products and finally request the return. Please test it carefully, do not remove the labels until you are completely satisfied with the product. The product must be returned in perfect condition, we do not accept the return of products that do not meet these conditions.

You can request your return by following the steps below:

  1. Send us an email to devolucoes@saudad3.com with the order number and product reference you wish to return.

  2. Send the items to our facilities, within the package attach a copy of the invoice. (We recommend that you send it by certified mail so that we can track delivery)

  3. Once your return arrives at our warehouse, it will be sent to quality control and, once the products meet the return conditions, you will receive the refund within about 3 business days.

Orders and Shipments

 

Once the purchase has been confirmed on the website, the corresponding confirmation email will be sent. If you choose to pay by reference to Multibanco or bank transfer (only available in Portugal), your order will be shipped after receiving payment.

The order will be shipped the next business day, once it has been shipped, you will receive an email with the details of your shipment with a direct link to check the status of your shipment. If this is not possible, you can check the carrier's website and use the tracking code provided to you.

Delivery times for mainland Portugal are (1-3 business days), Madeira Island and Azores (2-4 business days) and for international shipments (3-5 business days).

The order is delivered directly to the address provided by the customer. If you are not at home when your order is delivered, an attempted delivery notification will be left in your mailbox.

This notification will tell you where you can pick up your order. At the time of delivery of your order, check the status of the order in the presence of the courier, indicating any signs of non-conformity (missing product, damaged or violated transport box).

Ideias com Sotaque, Lda. is not responsible for any applicable customs charges or fees in the country of destination of your order.

Payment methods

 

To ensure an easy and secure online shopping experience, we offer you the possibility to choose from several payment methods.

 

All transactions that occur in saudad3.com are protected by the most advanced security systems, protecting your personal data and payment information, so that they are completely unreadable to third parties.